Terms, Conditions & Policies

Integrated Safety Support, ABN: 13861063272

The web site www.integratedsafety.com.au and any products or services sold by Integrated Safety Support are governed by the terms, conditions and policies set out in this document.

Contact Details

Office: Stanway Humble Goode, Unit 8, 26 The Parade West, Kent Town SA 5067
Post address: PO Box 371, Kent Town SA 5071
Telephone: +61 1300 98 57 58
Email: training@integratedsafety.com.au

Terms & Conditions

The following is the Agreement which applies to your use of web pages, software, networks and processes associated with the Website, including the purchase of Goods using the online purchase service operated by Adam Fletcher Enterprises Pty Ltd, trading as Integrated Safety Support. By browsing through the Website, or opening an Account, you agree to the terms of this Agreement. Please note that the Agreement may be amended in the future and you should review it every time you access the Website.


1.1 In these terms and conditions:

“Account” refers to the personalised account created by you on the Website enabling the Order of Goods.

“Agreement” refers to this document terms and conditions, including the terms of any Order placed by you through the Website (if applicable).

“Goods” refers to any products described in an Order and includes packaging.

“Intellectual property” means all rights in patent, copyright, trade names, trade marks, logos, designs, images (including photographs, videos, multimedia or films) or service marks (in each case whether registered or registrable).

“Material” means any information (including but not limited to data, source codes, and drawings) or images in any form (whether visible or not) stored on or used in connection with the Website.

“Order” means a request submitted by you to purchase Goods from Integrated Safety Support through the Website.

“Website” means the internet site located at www.integratedsafety.com.au operated by Integrated Safety Support.

"Customer" means the person or legal entity identified in Integrated Safety Support’s quote, invoice or sale document.

"Contract" means a contract for sale by Integrated Safety Support to the Customer of the products and/or services incorporating the Terms and Conditions.

1.2 Any reference in this Agreement to the singular includes the plural, to any gender includes all genders, to any act or statute includes any act or statute which supercedes, replaces or modifies any earlier act or statute, to persons includes all bodies and associations both corporate and incorporated and vice versa, paragraph headings are for reference purposes only and all references to clauses are to clauses in this Agreement unless otherwise specified. All references to dollar amounts are references to Australian dollars.


2.1 You must ensure that your access to, or use of, the Website is not illegal or prohibited by laws which apply to you.

2.2 You must take your own precautions to ensure that the process which you employ for accessing the Website does not expose you to risk of viruses, malicious computer code or other forms of interference which may damage your computer system. Integrated Safety Support takes no responsibility for any such damage which may arise in connection with your use of the Website


3.1 The Website may contain links to other web sites. Those links are provided for convenience only and may not remain current or be maintained. Integrated Safety Support will not be responsible for the content or privacy practices associated with linked web sites.


4.1 You must create an Account before placing an Order for Goods through the Website.

4.2 You warrant that all information and data provided by you in the creation of your Account is accurate and up to date.

4.3 You must notify Integrated Safety Support immediately if you become aware of any unauthorised use of your password or of any other security breach relating to your Account.


5.1 Prices displayed on the Integrated Safety Support website are subject to change without notice. Prices for items on an order are fixed once your Order has been accepted. Subsequent price changes either up or down will not be retroactively applied to accepted Orders.

5.2 All pricing displayed on the Website is for online purchases only, and is quoted in Australian Dollars.

5.3 You agree to pay the delivery charges specified at the time you submit your Order.


6.1 You may place an Order by following the instructions on the Website. Your Order will be submitted by completing payment details and pressing the “Complete Order” button. Orders will be deemed to have been received by Integrated Safety Support at the time Integrated Safety Support sends an Order confirmation to your nominated e-mail address

6.2 Each Order (once accepted) represents a separate Agreement incorporating the terms of that Order

6.3 Integrated Safety Support reserves the right to not accept Orders that request commercial quantities of Goods. If Integrated Safety Support is unable to supply your total Order this Agreement will apply to the supply of all or part of the Order.

6.4 Integrated Safety Support will use its best endeavours to supply Orders placed through the Website, however Integrated Safety Support reserves the right to cancel any Order without notice for any reason.

6.5 In event of a cancelled Order, any payments processed by Integrated Safety Support will be promptly refunded.

6.6 You acknowledge that the Internet can be an unstable and, sometimes, insecure marketplace. At times the Website may not be available, or Orders may not be processed or may not be accepted for reasons beyond our control. In these circumstances Integrated Safety Support accepts no responsibility.


7.1 You may provide your nominated credit card details during the purchase process described on the Website.

7.2 Once the Goods the subject of your Order are ready for dispatch, Integrated Safety Support will process payment for the Goods (plus any delivery charges) using your nominated credit card (Visa or Mastercard).

7.3 You authorise Integrated Safety Support to debit such amount from your nominated credit card.

7.4 If your nominated payment method is declined by your financial institution, Integrated Safety Support will not be able to guarantee the delivery of the Goods, and may contact you (but has no obligation) to make alternative payment and delivery arrangements.

7.5 Integrated Safety Support may decide at any time not to accept payment from you for any reason. If we decline to accept payment, we will not process the Order and may not contact you to inform you that your Order will not be processed. We may process this Order or further Orders if you make a payment by another method that is acceptable to Integrated Safety Support.


8.1 Integrated Safety Support will use its best endeavours to deliver the Goods to your nominated delivery address within the time period specified at the time of placing your Order, however Integrated Safety Support will not be liable to you or anyone else for any losses suffered or incurred due to delay.

8.2 Subject to payment, property and risk in the Goods passes to you upon delivery of the Goods to your nominated delivery address.


9.1 Integrated Safety Support will use its best endeavours to repair or replace any faulty Goods, or Goods damaged prior to delivery.

9.2 Damaged or faulty Goods will be repaired or replaced (at the discretion of Integrated Safety Support) or where repair or replacement of damaged or faulty Goods is not possible (in the opinion of Integrated Safety Support) a full refund will be issued for the value of the damaged or faulty Goods.

9.3 All damaged and faulty goods must be returned to Integrated Safety Support.

9.4 Other than in accordance with points 9.1-9.3, Integrated Safety Support will only accept the return of Goods that have been supplied incorrectly, or vary from their description on the Integrated Safety Support website.


10.1 All Intellectual Property in any Material on the Website is the property of Integrated Safety Support, or third party providers. Unless expressly authorised under this Agreement, you may not reproduce adapt, modify, display, perform or distribute any Material or any part of any Material.


11.1 You waive, release, discharge and relinquish any and all claims that you now have or may have against Integrated Safety Support which are connected with, arise out of, relate to or are incidental to the use of the Website.

11.2 You agree to indemnify Integrated Safety Support and keep us indemnified, and hold harmless from and against any and all claims, loss, damage, taxes, liability and/or expense that may be incurred by Integrated Safety Support arising out of or in connection with the Website by any other person as a result of your, or any person using your passwords:

(a) act or omission;
(b) breach of this Agreement; or
(c) infringement of any Intellectual Property on the Website.


12.1 To the extent permitted by law, all conditions or warranties expressed or implied by law are excluded and the liability of Integrated Safety Support (in negligence or otherwise) is limited (at the option of Integrated Safety Support) to the resupply of goods or services, or the cost of having the goods or services supplied again. Integrated Safety Support shall not be liable for any indirect or consequential loss.

12.2 Nothing in these terms and conditions is intended to limit or exclude any liability on Integrated Safety Support’s part where and to the extent that applicable law prohibits such exclusion or limitation.


13.1 Integrated Safety Support may terminate or suspend this Agreement at any time by sending you a notice by e-mail to your nominated e-mail address advising that your Account has been suspended, such termination to be effective the day the notice is received or such later date as specified in the notice.


14.1 Integrated Safety Support Ltd (“Integrated Safety Support”) is committed to protecting the privacy of your personal information. We do not sell, rent, share, or otherwise disclose personally identifiable information in violation of the commitments set forth in this Privacy Statement.

We collect and hold the following types of personal information.

1. Information about individuals who are customers or target customers as given to us by those individuals or obtained in the public domain.

2. Information about roles, means of communication with and personal attributes of officers, employees and other representatives of corporations with whom we deal, collected incidentally in the course of dealing with those corporations.

The information is held in hard copy and electronic records in data storage systems which permit lawful access only by those company officers, employees and contractors who need access to perform their functions. It is destroyed when it is no longer useful or it is unreliable and cannot be corrected.

We gather personal information about you for the purposes of:

• marketing, supplying or delivering our products to you;
• improving and developing our products; and
• expanding our business.

We may, from time-to-time, employ other companies and individuals to perform functions on our behalf. For example we may retain a third party contractor to deal with customer enquiries, product orders and deliver our products to you. In these circumstances we may disclose personal information to such companies and individuals to enable them to deliver services on our behalf.

You are able to request access to your personal information, in accordance with the National Privacy Principles in the Privacy Act 1988. If you wish to access your personal information please contact our Privacy Office, Integrated Safety Support, PO Box 371, Kent Town, SA 5071. A $25 administration fee will be charged for the retrieval of any personal information.

14.2 Any information collected about you through this web site is used exclusively for the purpose of processing orders, or to communicate with you regarding products and services. We will only collect personal information to the extent deemed reasonably necessary to serve our legitimate business purposes. We will store any information that you provide securely and will not sell or release it to any other business or person.


15.1 Any provision of this Agreement which is void or unenforceable may be severed from this Agreement without affecting the enforceability of other provisions.

15.2 A failure or delay by Integrated Safety Support to exercise a power or right under this Agreement does not operate as a waiver of that power or right, and the exercise of a power or right by Integrated Safety Support does not preclude its future exercise or the exercise of any other power or right.

15.3 This agreement is governed by and must be construed according to the law of the State of South Australia, and the parties submit to the jurisdiction of the courts in that State.


"For ten years we have been working internationally with Adam and the rest of the ISS team. They have directly supported the development of Zurich’s fatigue risk profiling methods, which measurably improve safety, insurance costs and reputation for our customers."

Grant JensenZurich Chief Risk Engineering Officer, Asia Pacific


"Integrated Safety Support are an essential contributor to our global fatigue management strategy and system. They have provided invaluable content for our training courses, completed advanced statistical analysis of data they helped us collect, and much more. Projects are always delivered professionally, on time, and on budget."

Captain Simon David StewartSafety Director, Mission Critical Services Babcock International Group


"In partnership with Integrated Safety Support, Airservices have built the most globally advanced system for managing human fatigue risks in Air Traffic Control. Our data-driven approach constantly works to maintain and enhance safety, while protecting operational flexibility."

Dr Claire MarrisonManager of Strategy, Systems & Analysis Airservices


"Adam Fletcher has been an invaluable contributor to the IPIECA/IOGP industry Fatigue Management workshops in Brazil, South Africa and Australia. In addition, the ISS team have generously provided insights and experience that significantly contributed to all of our current industry publications on Fatigue Risk Management."

Artemis KostareliManager - Health IPIECA/IOGP